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RETURN AND REFUND POLICY

We are committed to total customer satisfaction. If you are not happy with an item it may be returned within 14 days less Shipping & Handling charge. Please email Hello.Giantlusterjewelry@gmail.com prior to making any return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at www.giantluster.com. Please note that returns will need to be sent to the following address: [3901 Southwest 20th Avenue, APT 108, Gainesville FL 32607,USA]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at www.giantluster.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Products must be returned in new, unworn condition with tags attached.
0% restocking fee for all qualifiable refunds unless goods are defective or damaged in shipping.
Shipping charges will not be refunded unless products are defective or there is a shipping error.
We do not accept returns on Grillz, Earrings and Custom Pieces.

Final sale items are not refundable or exchangeable.
Personallized or items, including custom pendants, custom photo necklace, and engraved products, and made-to-order Moissanite 925 sterling silver products are non-refundable after 24 hrs since order is placed.
Items have been worn, damaged or altered are not applicable for refund.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Hello.Giantlusterjewelry@gmail.com.