Frequently asked questions
What is the $200 payment for?
The $200 payment is a design deposit that covers the CAD design process and secures your custom jewelry project.
Will the $200 be deducted from my final order?
Yes. If you move forward with production, the full $200 deposit will be applied toward your final order total.
Is the deposit refundable?
The deposit is non-refundable once the CAD design has been completed.
This is because professional design work, consultation time, and CAD development resources have already been invested into your project.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
What if I decide not to proceed after seeing the CAD design?
You are not required to move forward with production.
However, once the CAD design has been completed, the $200 deposit remains non-refundable.
How long does the CAD design process take?
Most CAD designs are completed within 2–5 business days, although complex projects may require additional time.
How long does production take?
Production typically takes 20–30 days after CAD approval and final payment.
